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74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US An error occurred while saving the comment  OpR - x 02 - Frank
    
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           · OpR - x 02 - Frank
    
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Please proceed with this feature, we are losing money because of this.