Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
Rinny Dela Cruz
shared this idea
https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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OpR - x 02 - Frank
commented
Please proceed with this feature, we are losing money because of this.
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GT
commented
we need it too
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Rapid
commented
No way for our admins to know if they are missing a call until AFTER the caller has hung up or left a voicemail. This impedes ability to priotize calls by importance or to gauge overall call volume while managing a call.
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Alice
commented
need ASAP, critical to our business
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Aleks
commented
Definitely need this because I’m always on the road. We need this ASAP.
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Amy
commented
vote! yes need to answer queued calls
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David
commented
This would be one way to enable true "simultaneous ring", which is critical for small businesses consisting of sole proprietors with part-time assistants. The current Call Queue functionality does not allow multiple phones to ring simultaneously when an external line is call, yet have independent internal extension numbers which don't cause simultaneous ring... without an individual phone "never ringing" at someone's desk if they are the company owner and sole proprietor and in the office by themselves one day. They could find that their assistant phone is ringing, and put the caller on hold, then run over to the other desk to answer... but this is not ideal.