Settings and activity

6 results found

1. Add Voicemail Transcription for Contact Center

   14 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Abe supported this idea  ·  Jun 5, 2026

2. Ringcx voicemail Email notification includes transcript of the voicemail

   43 votes

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   5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Abe supported this idea  ·  Jun 5, 2026

3. Include Audio File Attachments on RingCX Voicemail Notifications

   19 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Abe commented  ·  Jun 5, 2026  ·  Edit…  ·  Delete…

   Requiring staff to log into the RingCX portal to review voicemails is crippling our workflow. The process itself often fails and the user needs click the link several times before accessing the voicemail. Having an audio file attached would solve this problem entirely and greatly increase our productivity.

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   Abe supported this idea  ·  Jun 4, 2026

4. Ability to Move or Reposition Admin Users in RingCX Admin

   15 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Abe supported this idea  ·  Jun 4, 2026

5. Sync RingCentral Desktop Application With RingCX

   325 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Abe supported this idea  ·  Feb 3, 2026

6. Improvement with the CX queue voicemail options.

   36 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Abe supported this idea  ·  Jan 29, 2026