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How can we improve RingCX?

RingCX: Interaction routing, workflow & queuing

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Include Audio File Attachments on RingCX Voicemail Notifications

Instead of the weblinks attached to access voicemail messages from RingCX, we'd like to attach the exact audio file to the email notification.

5 votes

Kim shared this idea · Jul 31, 2025 · Report… · Admin →

New · Jul 31, 2025

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Carolyn commented · May 19, 2026 10:28 AM · Report

We are a recent switch from Mitel to Ring CX. We had this feature in Mitel but do not in RingCX. The extra step to login to the website to listen to queue voicemails is cumbersome and time consuming.

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