Settings and activity

6 results found

1. Retain Caller Name when Exporting an LOB Analytics Widget

   10 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores supported this idea  ·  Nov 19, 2024

2. Voicemail reporting

   9 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores supported this idea  ·  Nov 19, 2024

3. Agent Activity Report

   24 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores supported this idea  ·  Nov 19, 2024

4. Add Week-to-date as a date range filter for calls

   22 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores supported this idea  ·  Nov 19, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   661 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores supported this idea  ·  Nov 19, 2024

6. Full Agent Login Time Reporting Capabilities

   47 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Dolores commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

   Very important report for our company to determine time in queue for all agents

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   Dolores supported this idea  ·  Nov 19, 2024