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  1. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Matt commented  · 

    We would like to be able to text from our main number otherwise it is difficult to monitors text messages when they are going back to individual users. Clients call the direct number back versus calling the main number which shortcuts the workflow.

    Matt supported this idea  ·