Settings and activity
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9 votes
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Jarrod
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60 votesJarrod
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20 votesJarrod
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11 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Jarrod
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Jarrod
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Jarrod
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39 votesJarrod
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646 votes
An error occurred while saving the comment Jarrod
commented
Seems easy enough to implement this, all the data is there, just give us the report.
Jarrod
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Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.