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Settings and activity

8 results found

  1. Tracking Idle Time

    9 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jarrod commented  · 

    Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.

    Jarrod supported this idea  · 

  2. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  3. Comprehensive Data Download from RingSense

    21 votes

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    New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  4. add admin ability to delete calls /insights/ai tracking / transcripts ect

    11 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  5. Ability to Change Implicit Team Names

    24 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  6. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.


    Key benefits of this feature include:


    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions


    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Jarrod supported this idea  · 

  7. Export scorecard data

    39 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.


    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.


    Additionally, you can now schedule reports with the following…

    Jarrod supported this idea  · 

  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    647 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jarrod commented  · 

    Seems easy enough to implement this, all the data is there, just give us the report.

    Jarrod supported this idea  ·