Settings and activity
8 results found
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9 votes
An error occurred while saving the comment Jarrod supported this idea ·
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60 votes
Jarrod supported this idea ·
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21 votes
Jarrod supported this idea ·
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11 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Jarrod supported this idea ·
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Jarrod supported this idea ·
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Jarrod supported this idea ·
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39 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Jarrod supported this idea ·
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647 votes
An error occurred while saving the comment Jarrod commented
Seems easy enough to implement this, all the data is there, just give us the report.
Jarrod supported this idea ·
Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.