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Settings and activity

8 results found

  1. Tracking Idle Time

    9 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Jarrod commented  · 

    Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.

    Jarrod supported this idea  · 

  2. RingSense Dashboard based landing page to drive adoption and insight

    60 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  3. Comprehensive Data Download from RingSense

    20 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  4. add admin ability to delete calls /insights/ai tracking / transcripts ect

    11 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  5. Ability to Change Implicit Team Names

    24 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Jarrod supported this idea  · 

  6. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.


    Key benefits of this feature include:


    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions


    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Jarrod supported this idea  · 

  7. Export scorecard data

    39 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jarrod commented  · 

    Seems easy enough to implement this, all the data is there, just give us the report.

    Jarrod supported this idea  ·