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Tracking Idle Time

In live reports it would be helpful to see the amount of idle time between phone calls.

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Vanessa shared this idea  ·   ·  Report…  ·  Admin →
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  • Dale commented  ·   ·  Report

    Having a live view of the longest idle would help us maintain fair call coverage for our team. Adding it to the KPI would be great as well.

  • Idalis commented  ·   ·  Report

    This is a necessary metric within my business' operations and is one of the few issues I have with RingCentral's analytics platform. I would love for this to be a live feature that could also be added as a KPI in performance reports.

  • Jarrod commented  ·   ·  Report

    Yes, I want to see this and a total for the day of how much time they were set to available and how much time was set to unavailable.

  • Blaise commented  ·   ·  Report

    Agreed. This would be extremely helpful in our office.

  • David-Scott commented  ·   ·  Report

    This is extremely important for our operations. Please add this as a feature.