This should be baseline RBAC functionality for any modern SaaS platform. Call logs and recordings contain sensitive data, and access should be scopeable by call type (internal vs. external), user, and queue by default. Lacking this granularity forces organizations to choose between operational oversight and basic security/compliance, which is an unacceptable tradeoff.
Robert
supported this idea
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This should be baseline RBAC functionality for any modern SaaS platform. Call logs and recordings contain sensitive data, and access should be scopeable by call type (internal vs. external), user, and queue by default. Lacking this granularity forces organizations to choose between operational oversight and basic security/compliance, which is an unacceptable tradeoff.