ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
8
votes
Joedennell
shared this idea
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Joel
commented
Need the ability for a manager to be able to access call recordings for specific users or call queues.
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saiben
commented
Backing this new concept.