We should be able to set what #'s any agent should be able to view call recordings for.

This is a critical feature in order for us to support our sales organization. Managers need to review calls with the sales team, but currently we can only provide access to listen to ALL calls which violates our policy on least privileges.

This should be baseline RBAC functionality for any modern SaaS platform. Call logs and recordings contain sensitive data, and access should be scopeable by call type (internal vs. external), user, and queue by default. Lacking this granularity forces organizations to choose between operational oversight and basic security/compliance, which is an unacceptable tradeoff.

It has become critical that our Managers be able to have the ability to access call recordings for specific users and/or call queues. These are employees contacting clients and Managers need to to be able to oversee and review these calls on a daily/weekly basis.

Being able to scope access for managers to review call logs/recordings for their employees and not company-wide call logs/recordings should be an out of the box feature of RingCentral.

This is a significant concern for us. We have supervisors who need to access multiple extensions to review call recordings. They have been assigned specific roles within our organization to monitor particular extensions. But they should not have access to all extensions.

The customer requested a feature to create a custom role that allows specific users to access call recordings. The role should also provide the ability to select which users’ recordings are accessible, giving granular control over call recording access.

Current Limitation:
Our system does not currently support creating such a custom role or selectively granting access to call recordings.

Recommendation:
Consider implementing a feature to define a custom role for call recording access with selective user permissions to enhance administrative control and security.

We would like to have the ability to grant specific role's the ability to access call logs for specified users instead of company-wide. We have manager's requesting to oversee their teams' daily calls. As of now, giving a user the ability to view call logs gives the user the ability to see all calls company-wide.

We want to grant Managers and QA Team to access Call Logs and Call Recordings for their respective team members, so they can review them. Additionally, they should not have the ability to download or share these logs and recordings outside of the RingCentral portal.

It has become critical with our department based organization that Managers be able to have the ability for a manager to be able to access call recordings for specific users and/or call queues.

Need the ability for a manager to be able to access call recordings for specific users or call queues.

Backing this new concept.