ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
Joedennell
shared this idea
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Andrew
commented
We would like to have the ability to grant specific role's the ability to access call logs for specified users instead of company-wide. We have manager's requesting to oversee their teams' daily calls. As of now, giving a user the ability to view call logs gives the user the ability to see all calls company-wide.
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Ali
commented
We want to grant Managers and QA Team to access Call Logs and Call Recordings for their respective team members, so they can review them. Additionally, they should not have the ability to download or share these logs and recordings outside of the RingCentral portal.
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Mike Hostilo
commented
It has become critical with our department based organization that Managers be able to have the ability for a manager to be able to access call recordings for specific users and/or call queues.
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Joel
commented
Need the ability for a manager to be able to access call recordings for specific users or call queues.
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saiben
commented
Backing this new concept.