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Phone & Messaging: Admin Portal

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ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.

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Joedennell shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike Hostilo commented  ·   ·  Report

    It has become critical with our department based organization that Managers be able to have the ability for a manager to be able to access call recordings for specific users and/or call queues.

  • Joel commented  ·   ·  Report

    Need the ability for a manager to be able to access call recordings for specific users or call queues.

  • saiben commented  ·   ·  Report

    Backing this new concept.