This is a significant concern for us. We have supervisors who need to access multiple extensions to review call recordings. They have been assigned specific roles within our organization to monitor particular extensions. But they should not have access to all extensions.

The customer requested a feature to create a custom role that allows specific users to access call recordings. The role should also provide the ability to select which users’ recordings are accessible, giving granular control over call recording access.

Current Limitation:
Our system does not currently support creating such a custom role or selectively granting access to call recordings.

Recommendation:
Consider implementing a feature to define a custom role for call recording access with selective user permissions to enhance administrative control and security.

We would like to have the ability to grant specific role's the ability to access call logs for specified users instead of company-wide. We have manager's requesting to oversee their teams' daily calls. As of now, giving a user the ability to view call logs gives the user the ability to see all calls company-wide.

We want to grant Managers and QA Team to access Call Logs and Call Recordings for their respective team members, so they can review them. Additionally, they should not have the ability to download or share these logs and recordings outside of the RingCentral portal.

It has become critical with our department based organization that Managers be able to have the ability for a manager to be able to access call recordings for specific users and/or call queues.

Need the ability for a manager to be able to access call recordings for specific users or call queues.

Backing this new concept.