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  1. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    24 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Clair commented  · 

    It has become critical that our Managers be able to have the ability to access call recordings for specific users and/or call queues. These are employees contacting clients and Managers need to to be able to oversee and review these calls on a daily/weekly basis.

    Clair supported this idea  ·