Settings and activity

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1. SMS Segment Count visible on the RingCentral App

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Rita supported this idea  ·  Jun 24, 2025

2. Analytics regarding Text Messaging/SMS

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Rita commented  ·  Jun 24, 2025  ·  Edit…  ·  Delete…

   Critical KPI for our business. Without it I can't assess how to best help my employees carry the work volume nor can I use it as a variable to track burnout. We need this ASAP.

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   Rita supported this idea  ·  Jun 24, 2025