← RingCentral Ideas

Settings and activity

3 results found

  1. Total talk time is not an option to table Widget of Business Analytics

    8 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nicholas supported this idea  · 

  2. Support Monitored Calls in Business Analytics

    4 votes
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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  3. Call monitoring group to Performance report

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicholas commented  · 

    This is critical for our org as there is currently no insight on how often calls are being monitored as well as gauging how well agents are improving over time (e.g, less monitoring MoM).

    Nicholas supported this idea  ·