Settings and activity
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57 votesThis feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings. Key benefits of this feature include: - Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
 Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account An error occurred while saving the comment 
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48 votesSee "Call Queue" filter in "All filters" on the Calls page.  Eric
    
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           · Eric
    
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1 voteThanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.  Eric
    
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           · Eric
    
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or have the ability to delete them from the portal vs setting retention policy