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  1. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.


    Key benefits of this feature include:


    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions


    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

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    Eric commented  · 

    or have the ability to delete them from the portal vs setting retention policy

  2. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Eric supported this idea  · 

  3. Add ability for Client to add custom prompts

    1 vote

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Eric shared this idea  ·