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  1. Place holder prompt in phone queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    EVAN supported this idea  · 

  2. Ability to Turn Off Infinite Call Looping

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    EVAN commented  · 

    We have ran into this issue as well when having an IVR that gives the option to return to hold on a call queue or go to voicemail. If the customer tries hold twice and then voicemail for the same Queue, it disconnects them with technical error due to loop.

    EVAN supported this idea  ·