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  1. 215 votes

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    Maria commented  · 

    I need to be able to text from the main line so that when a response comes in and I do not see it, another team member can view and let me know or even respond. The customer needs to know they have a number to call or text and not be confused to whom they are speaking to. We are one team and they are speaking to Kicker Insures Me.

    Maria supported this idea  ·