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  1. Text from the same main user number

    382 votes

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    66 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Nichole commented  · 

    This update is absolutely essential for the efficient use of SMS messaging as an organization. This needs to be a top priority.

    Nichole supported this idea  · 

  2. Allow multiple users to respond to the main number texts

    145 votes

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    Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Nichole supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    795 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

    Nichole supported this idea  · 

  4. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    64 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Nichole commented  · 

    This is an essential feature and needs to be prioritized as soon as possible.

    Nichole supported this idea  ·