Settings and activity
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1 vote
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1 vote
William
shared this idea
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3 votes
An error occurred while saving the comment William
commented
Make it an option, not a static change. I would like to see all lines disabled. I can filter those out as needed.
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88 votesPlanned · 17 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →
An error occurred while saving the comment William
commented
We should not have to note to customers or employees our use of AI for transcriptions. AI literally scares people, so announcing AI is doing things it very unsettling for our clients.
Horrible decision on Ring Centrals part for enforcing this.
William
supported this idea
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This seems to be associated to extensions with non-ring central #s within their ring grouping.
As an example, an extensions ##499 is a ring group we uitilize for ring all at once configuration. A call comes into our IVR, they choose option 1 for parts, dial ##499 and it rings all users associated to that extensions ring grouping. (Non call queue).
If a user in that grouping has a cellphone (or any non-ring central #) configured in the individuals' extensions to ring their desk phone, desktop app, mobile, app and cellphone, it would ring all 4.
The problem occurs when a cellphone is associated with an extension that was never removed, e.g. an old employee's cell, the phone system would see the rogue cellphone as an answerer of the call when it hit's voicemail or failed call prompt. The system thinks the 'you have reached, or this # is no longer active' prompts are an answer, and the group of phones stop ringing. The main group phones ring for about .5 seconds before the rogue #'s voicemail pulled the call in.
I do not know how better to explain, but if you want to call me on this, feel free.