The Call Monitoring feature for mobile iOS and Android users is critically important. Call monitoring is a vital tool for quality assurance, training, and customer service improvement and would be used daily within our company. Furthermore, Call monitoring is a paid feature which remains inaccessible us. When we are paying for a feature that is functionally unavailable within the mobile experience, it erodes trust, devalues the subscription, and directly impacts customer satisfaction and retention.
Ericka
supported this idea
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The Call Monitoring feature for mobile iOS and Android users is critically important. Call monitoring is a vital tool for quality assurance, training, and customer service improvement and would be used daily within our company. Furthermore, Call monitoring is a paid feature which remains inaccessible us. When we are paying for a feature that is functionally unavailable within the mobile experience, it erodes trust, devalues the subscription, and directly impacts customer satisfaction and retention.