This is extremely important to us, as we answer multiple lines for multiple branch offices. We frequently have multiple calls coming in at once, and frequently have multiple calls parked. There is a huge need for us to maintain visibility in HUD to see not only where calls are parked, but also to ensure that calls have been properly handled/picked up. We rely heavily on this feature, which is currently available in BOC - so we are looking to achieve similar functionality via RC HUD.
Jenn
supported this idea
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This is extremely important to us, as we answer multiple lines for multiple branch offices. We frequently have multiple calls coming in at once, and frequently have multiple calls parked. There is a huge need for us to maintain visibility in HUD to see not only where calls are parked, but also to ensure that calls have been properly handled/picked up. We rely heavily on this feature, which is currently available in BOC - so we are looking to achieve similar functionality via RC HUD.