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146 results found

  1. Need Public Parking in HUD

    Need Public Parking in HUD

    24 votes
    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
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  2. Set presence (availability) and status messages for a period of time

    On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?

    6 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  3. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    41 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
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  4. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    12 votes
    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
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  5. Been able to toggle Whisper mode on/off

    Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  6. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    29 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
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  7. rearrange or customize icons in the HU

    Ability to rearrange or customize icons in the HUD.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  8. HUD Active call direction (Incoming/Outgoing)

    Please find below the snapshot from the HUD section:

    1. Call highlighted in the RED rectangular box is showing an incoming call as it is still ringing and has not connected with any agent. Once this call is picked by any agent, it will show as an "active call" and will not display the direction of the call (incoming or outgoing).

    2. The call highlighted in the BLUE rectangular box is an active call with a call duration of 02 minutes 13 seconds. By looking at this HUD display, We cannot find out if the was incoming or outgoing.

    It will be…

    1 vote
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  9. ADDING YEALINK T48G TO YOUR LIST OF SUPPORTED PHONES

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  10. Sync Presence Status

    Current Behavior:
    When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."

    Customer Request:
    The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  11. Retain caller ID when transferring external calls on Yealink and Mitel Phones

    When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!

    4 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  12. Dialpad should be accessible on the HUD screen.

    Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    21 votes
    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
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  13. Hide phone number and caller id on HUD active call

    Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.

    4 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  14. outbound caller ID options on desk phones

    multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    5 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  15. park

    Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  16. Cisco 8851 - Transfer

    The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.

    Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  17. Automatic Reload in desktop app.

    On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  18. Display & change your own status in heads up display - HUD

    It would be very useful to display and change your own status in the HUD.

    19 votes
    10 comments  ·  HUD & Presence  ·  Admin →
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  19. Automated callback tracker

    Ability to view the missed calls that agents already called

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  20. Bring back the pre 2024 HUD on the desktop APP

    Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    15 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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