156 results found
-
Need Public Parking in HUD
Need Public Parking in HUD
26 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
8 votes -
Mitel 6940: Presence status in Company Directory view
Mitel 6940: Presence status in Company Directory view
When users access the directory to look for someone they cannot see their presence (whether they are on a call or not). On the old Mitel platform the little box by their name would turn red when on a call. The little box is still there but just stays black whether they are on a call or not.
3 votes -
Presence
Allow AIR extenstion to be added on user's presence
2 votes -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
43 votes -
requesting to show number of caller on hold in HUD
show number of caller on hold in HUD request
1 vote -
outbound caller ID options on desk phones
multiple different outbound caller ID options via presence on desk phones
should be able to set specific numbers on each presence keys for outbound calls on just one phone.
12 votes -
Combine HUD to include CALL QUEUEs
For the application HUD, this should include a combined view of the CALL QUEUE PICKUP with user EXTENSIONS that display. Use case: if a manager needs to see regular contacts and watch a call queue at the same time, they should have both in the same HUD view, both in the desktop app and also the mobile app. You have it set right and displays correctly on the physical Mitel desk phones, but in your apps you have to manually switch. This seems like your developers are being the in the UC game. This is a painpoint for management and…
1 vote -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
13 votes -
Agent Availability Time on the HUD
When live monitoring agents' activity on the HUD in Ring Central. I would like to see how long an agent has been sitting in AVAILABLE status.
On the attached picture- you will see Agent Mayson Stocksdale has been active on a call for 3:44. All other agents are showing Available. I would like to have the time an agent is sitting in available status as well.1 vote -
Retain caller ID when transferring external calls on Yealink and Mitel Phones
When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!
6 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
30 votes -
Ability to warm transfer call using presence button
**Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.
**Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.
1 vote -
Same status in RingCentral Desktop App and RC Teams Integration
Maybe this is more a bug report then a feature request.
The status is not identical in the RingCentral Desktop App and the RingCentral Teams integration.
Please see the screenshot it the attachement.
2 votes -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
rearrange or customize icons in the HU
Ability to rearrange or customize icons in the HUD.
3 votes -
HUD Active call direction (Incoming/Outgoing)
Please find below the snapshot from the HUD section:
Call highlighted in the RED rectangular box is showing an incoming call as it is still ringing and has not connected with any agent. Once this call is picked by any agent, it will show as an "active call" and will not display the direction of the call (incoming or outgoing).
The call highlighted in the BLUE rectangular box is an active call with a call duration of 02 minutes 13 seconds. By looking at this HUD display, We cannot find out if the was incoming or outgoing.
It will be…
1 vote -
Automatically change of Status
We would like to implement, that the status change is automaticcaly, if a person is 5 Mins away from the software/PC.
For now the Status is linked with our desk phones, but they are always availible thorough network and power.
And we dont have the possibility to connect to TEAMS.Thank you!!!
1 vote -
DND Notification on Toolbar
It would be super helpful if the Ring Central HUD icon on our toolbar adapted to display the Do Not Disturb icon, in place of the notification bubble. Our office like us to use the DND feature anytime we are away from our desk and this would be a quick reminder to turn it off when we return.
1 vote -
2 votes
- Don't see your idea?