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139 results found

  1. Need Public Parking in HUD

    Need Public Parking in HUD

    17 votes
    New  ·  12 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    39 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    12 votes
    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Been able to toggle Whisper mode on/off

    Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    29 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. Dialpad should be accessible on the HUD screen.

    Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    21 votes
    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Hide phone number and caller id on HUD active call

    Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.

    4 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  8. outbound caller ID options on desk phones

    multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    5 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  9. park

    Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  10. Cisco 8851 - Transfer

    The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.

    Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Automated callback tracker

    Ability to view the missed calls that agents already called

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  12. Bring back the pre 2024 HUD on the desktop APP

    Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    15 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  13. Display & change your own status in heads up display - HUD

    It would be very useful to display and change your own status in the HUD.

    18 votes
    10 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. Retain caller ID when transferring external calls on Yealink and Mitel Phones

    When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Presence Reboot Warning

    Hello!

    May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?

    Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. Consolidate Extensions and park locations on the pop-out version of the HUD.

    Consolidate Extensions and park locations on the pop-out version of the HUD.

    15 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. HUD transfer overide user settings for Voicemail

    Have calls transferred from HUD override call routing settings

    12 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  18. Seperate RingCentral App Status for Internal Contacts and Guests

    Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Align RingCentral desktop (RC Phone) and web app treatment of status in HUD

    Align RingCentral desktop (RC Phone) and web app treatment of status.

    Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Ability to add all company contacts on Presence Keys

    It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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