119 results found
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HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
32 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
22 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
16 votes -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
15 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Bring back the pre 2024 HUD on the desktop APP
Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD
11 votes -
Consolidate Extensions and park locations on the pop-out version of the HUD.
Consolidate Extensions and park locations on the pop-out version of the HUD.
13 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
10 votes -
outbound caller ID options on desk phones
multiple different outbound caller ID options via presence on desk phones
should be able to set specific numbers on each presence keys for outbound calls on just one phone.
2 votes -
Call Monitoring should show agents on the HUD without adding to Presence
User ID: 62941843028
This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.2 votes -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
3 votes -
Call Park Ringing | Add option to not ring on everyone's phones when a call is parked
Hi Team - Having the option to put the call in the call park & not have it ring to anyone but be able to tell someone that there is a call in call park 1 for them so that individual can pick it up would be very helpful. As of now, every single person's phone rings as soon as a call was in park one and everyone is alerted who was in the call park on the screen.
15 votes -
Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.
ISSUE:
Clients call in to RingCentral customer account via cellular device.
Main line is answered by administrator using HUD on Desktop Application.
We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"Why wont the caller ID name for cellular callers populate in HUD?
This a huge inconvenience for clients using HUD as main answer for office and to monitor…2 votes -
Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
4 votes -
Able to call monitor all outbound calls of extension users
Able to call monitor all outbound calls of extension users since Admins would like to have a capability to improve their call quality not only inbound but also outbound
2 votes -
Access All Call Logs from the main number and other extensions from Cisco SPA525G2
We want to have a visibility of the call logs coming from the main company number and other extensions on the account from our Cisco SPA525G2
2 votes -
Global HUD updates to users
The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.
12 votes -
add hud to customize tabs
We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.
4 votes -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
6 votes -
2 votes
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Presence
The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.
1 vote
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