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127 results found

  1. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    36 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    27 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    10 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Dialpad should be accessible on the HUD screen.

    Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    18 votes
    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. park

    Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  6. Display & change your own status in heads up display - HUD

    It would be very useful to display and change your own status in the HUD.

    17 votes
    10 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Hide phone number and caller id on HUD active call

    Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  8. Bring back the pre 2024 HUD on the desktop APP

    Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    14 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  9. outbound caller ID options on desk phones

    multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    4 votes
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  10. Presence Reboot Warning

    Hello!

    May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?

    Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Consolidate Extensions and park locations on the pop-out version of the HUD.

    Consolidate Extensions and park locations on the pop-out version of the HUD.

    14 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  12. Seperate RingCentral App Status for Internal Contacts and Guests

    Seperate RingCentral App Status for Internal Contacts and Guests Contacts, so it will limit the visibility of the guests contacts

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  13. HUD transfer overide user settings for Voicemail

    Have calls transferred from HUD override call routing settings

    11 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. Request for Silent Monitoring Feature via Cell Phones in Engage Voice

    Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.

    ISSUE:

    Clients call in to RingCentral customer account via cellular device.
    Main line is answered by administrator using HUD on Desktop Application.
    We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"

    Why wont the caller ID name for cellular callers populate in HUD?

    This a huge inconvenience for clients using HUD as main answer for office and to monitor…

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. add hud to customize tabs

    We would like the option to add the HUD to the customize tabs. We use this daily and it is very cumbersome to click on phone, then hud. If we had a quick access to HUD to add in the customize tab.

    7 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. Park Location Feature in RingCentral App

    Park Location feature should be available in both desktop and mobile app where users can toggle it off and on

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  18. call pop out

    Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Call Monitoring should show agents on the HUD without adding to Presence

    User ID: 62941843028
    This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Separate window pop-up

    When on a current call and an incoming call pop up, there should be a separate window pop-up.

    5 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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