It is a must to have visibility as there are multiple calls being handled at once with a smaller team. Having the capability to manage a parking lot will help significantly as it will allow Ops Support to be able to juggle calls without having to manually keep track of who is on hold/parked.
Heather
supported this idea
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It is a must to have visibility as there are multiple calls being handled at once with a smaller team. Having the capability to manage a parking lot will help significantly as it will allow Ops Support to be able to juggle calls without having to manually keep track of who is on hold/parked.