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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    644 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Orlando commented  · 

    Should allow agent to put themselves out of the call que by entering different status such as " case work" not ready bathroom etc . lunch break. if a call is not answered also puts them out of the call que RONA=Number of calls that have been Redirected On No Answer in the reporting interval.

    Orlando supported this idea  · 

  2. Call should not be detected as missed if it was answered elsewhere

    58 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Orlando supported this idea  · 

  3. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Orlando supported this idea  ·