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  1. call logs

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Derek shared this idea  · 

  2. Forwarding to IVR or extennsion after the general company greeting

    5 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Derek commented  · 

    Our organization would like for callers to first hear our company greeting for up-to-date announcements, but then need the call to immediately forward to the appropriate IVR based on our office hours. Cannot currently do this without re-recording IVR menu.

    Derek supported this idea  ·