Forwarding to IVR or extennsion after the general company greeting
A custom setting that will forward calls to an IVR or extension after the general company greeting
5
votes
Blesilda
shared this idea
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Derek
commented
Our organization would like for callers to first hear our company greeting for up-to-date announcements, but then need the call to immediately forward to the appropriate IVR based on our office hours. Cannot currently do this without re-recording IVR menu.