Settings and activity
2 results found
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369 votesUpdated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
Lifespan supported this idea ·
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729 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
An error occurred while saving the comment Lifespan supported this idea ·
This is an important feature for us. Prior to porting our number to Ringcentral our last provider allowed us to choose which phone number we texted from, either our own or the company main line. We can call from the main line on RC but cannot text/receive texts. Rather, they are now going to a single inbox and we are forced to address them via email. Beetexting appears cost prohibitive for a basic feature.