As Quality and Compliance Manager for a DME company, I also feel this is very important. My team reviews complaints from our members, and in some cases like one we are working on this week, the member cannot speak. All communication between our company and this member is via text message in Ring Central due to their medical condition. If we had access to an SMS/MMS archive, we would be able to see any delays in communication or order processing for our members that are unable to communicate with us by phone much more efficiently.
Ryan
supported this idea
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As Quality and Compliance Manager for a DME company, I also feel this is very important. My team reviews complaints from our members, and in some cases like one we are working on this week, the member cannot speak. All communication between our company and this member is via text message in Ring Central due to their medical condition. If we had access to an SMS/MMS archive, we would be able to see any delays in communication or order processing for our members that are unable to communicate with us by phone much more efficiently.