Centrally backup SMS/MMS messages in Archiver
I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs
Marty
shared this idea
-
Ryan
commented
As Quality and Compliance Manager for a DME company, I also feel this is very important. My team reviews complaints from our members, and in some cases like one we are working on this week, the member cannot speak. All communication between our company and this member is via text message in Ring Central due to their medical condition. If we had access to an SMS/MMS archive, we would be able to see any delays in communication or order processing for our members that are unable to communicate with us by phone much more efficiently.
-
Michael
commented
My biggest concern is that if we can't access our previous SMS conversations with our clients, the platform becomes much less useful for us. We conduct the majority of our business through texts, so having access to our conversation history is essential. Without those past messages, we lose all the context of previous discussions with our clients, making it difficult to know what was agreed upon or where we left off.