Centrally backup SMS/MMS messages in Archiver
I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs
Marty
shared this idea
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Michael
commented
My biggest concern is that if we can't access our previous SMS conversations with our clients, the platform becomes much less useful for us. We conduct the majority of our business through texts, so having access to our conversation history is essential. Without those past messages, we lose all the context of previous discussions with our clients, making it difficult to know what was agreed upon or where we left off.