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Settings and activity

7 results found

  1. Real time agent analytics for when they are engaged in a digital interaction

    3 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Hannah commented  · 

    We are requesting the addition of an "Active Digital Interactions" (or "Active Chats") column within the Real-Time Agent widget. Currently, while the dashboard shows agent states (e.g., Available, Engaged) and call-related metrics, there is no direct visibility into how many live chat interactions an agent is currently handling.

    Hannah supported this idea  · 

  2. RingCX Time Based Callback-in-Queue Offering

    35 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Hannah commented  · 

    Call back schedule required.

    Hannah supported this idea  · 

  3. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Hannah supported this idea  · 

  4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    105 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hannah commented  · 

    Still an issue for us. We will try the workaround.

    Hannah supported this idea  · 

  5. call offers for the longest wait time

    204 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Hannah supported this idea  · 

  6. Admins to be able to delete call recordings within RingCX

    9 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Hannah supported this idea  · 

  7. configurable change time of presence status to inactivity

    90 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Hannah commented  · 

    We’ve noticed that Ring Central currently sets a user's status to "Offline" after 15 minutes of inactivity, even if they’re still able to receive inbound calls. This can lead to confusion for supervisors who are trying to understand remotely how many call agents are active and ready to accept calls.

    To improve accuracy, we’d like to request the ability to configure the timeout period for the "Offline" status. This would allow us to set a more appropriate timeframe that better reflects our agents' actual availability.

    Hannah supported this idea  ·