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  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    83 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hannah commented  · 

    Still an issue for us. We will try the workaround.

    Hannah supported this idea  · 

  2. call offers for the longest wait time

    198 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Hannah supported this idea  · 

  3. Admins to be able to delete call recordings within RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Hannah supported this idea  · 

  4. configurable change time of presence status to inactivity

    87 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Hannah commented  · 

    We’ve noticed that Ring Central currently sets a user's status to "Offline" after 15 minutes of inactivity, even if they’re still able to receive inbound calls. This can lead to confusion for supervisors who are trying to understand remotely how many call agents are active and ready to accept calls.

    To improve accuracy, we’d like to request the ability to configure the timeout period for the "Offline" status. This would allow us to set a more appropriate timeframe that better reflects our agents' actual availability.

    Hannah supported this idea  ·