Settings and activity

18 results found

1. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 8, 2026

2. RingCX Chat Channel_Option to transfer chat directly to the agent

   3 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Please provide additional info and use cases.

   • Automatic assignment to agent? (Last Agent Routing)
   • Direct transfer by Supervisor or from another agent already working on the interaction?
   Hannah supported this idea  ·  Jan 8, 2026

3. Efficiency in Searching and Retrieving Customer Correspondence

   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Read/Unread by customer or agent?

   For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.

   For responded/unresponded: status_in: New or Replied

   please provide more details what and why is needed for searching, what objective it achieves.

   Hannah supported this idea  ·  Jan 8, 2026

4. RingCX digital report showing which page the customer initiated the digital chat from

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 8, 2026

5. CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL

   13 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 7, 2026

6. Agent Whisper

   5 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 7, 2026

7. Chat send to email

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 7, 2026

8. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

   6 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 7, 2026

9. Ability to limit SMS channel selection when creating an outbound SMS message

   28 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 7, 2026

10. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jan 7, 2026

11. Last Agent Routing with Digital Queues

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jan 7, 2026

12. Real time agent analytics for when they are engaged in a digital interaction

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Hannah commented  ·  Dec 17, 2025  ·  Edit…  ·  Delete…

    We are requesting the addition of an "Active Digital Interactions" (or "Active Chats") column within the Real-Time Agent widget. Currently, while the dashboard shows agent states (e.g., Available, Engaged) and call-related metrics, there is no direct visibility into how many live chat interactions an agent is currently handling.

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    Hannah supported this idea  ·  Dec 17, 2025

13. RingCX Time Based Callback-in-Queue Offering

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Hannah commented  ·  Nov 18, 2025  ·  Edit…  ·  Delete…

    Call back schedule required.

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    Hannah supported this idea  ·  Nov 18, 2025

14. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 18, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    106 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah commented  ·  Oct 13, 2025  ·  Edit…  ·  Delete…

    Still an issue for us. We will try the workaround.

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    Hannah supported this idea  ·  Jul 1, 2025

16. call offers for the longest wait time

    205 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 8, 2025

17. Admins to be able to delete call recordings within RingCX

    9 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 1, 2025

18. configurable change time of presence status to inactivity

    90 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

    We’ve noticed that Ring Central currently sets a user's status to "Offline" after 15 minutes of inactivity, even if they’re still able to receive inbound calls. This can lead to confusion for supervisors who are trying to understand remotely how many call agents are active and ready to accept calls.

    To improve accuracy, we’d like to request the ability to configure the timeout period for the "Offline" status. This would allow us to set a more appropriate timeframe that better reflects our agents' actual availability.

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    Hannah supported this idea  ·  Nov 19, 2024