We’ve noticed that Ring Central currently sets a user's status to "Offline" after 15 minutes of inactivity, even if they’re still able to receive inbound calls. This can lead to confusion for supervisors who are trying to understand remotely how many call agents are active and ready to accept calls.
To improve accuracy, we’d like to request the ability to configure the timeout period for the "Offline" status. This would allow us to set a more appropriate timeframe that better reflects our agents' actual availability.
Hannah
supported this idea
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We’ve noticed that Ring Central currently sets a user's status to "Offline" after 15 minutes of inactivity, even if they’re still able to receive inbound calls. This can lead to confusion for supervisors who are trying to understand remotely how many call agents are active and ready to accept calls.
To improve accuracy, we’d like to request the ability to configure the timeout period for the "Offline" status. This would allow us to set a more appropriate timeframe that better reflects our agents' actual availability.