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configurable change time of presence status to inactivity

current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

47 votes

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Peter shared this idea  ·   ·  Report…  ·  Admin →
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  • Axel commented  ·   ·  Report

    It's very important for us.

  • Bob commented  ·   ·  Report

    Would like this to be a configurable setting.

  • Edward commented  ·   ·  Report

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  • Edward commented  ·   ·  Report

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  • Edward commented  ·   ·  Report

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  • Connor commented  ·   ·  Report

    Yes! Working in a environment where coworker may be up from desk I need to know if they are at their desk or away. I recommend adding status of green, yellow for away, orange for extended away, and red for do not disturb. Please.

  • Barbara Shuman commented  ·   ·  Report

    Sometimes when processing work I don't notice that my availability has changed from available to invisible if no new communication has come in.

  • Tim commented  ·   ·  Report

    We would like to be able to turn off the presence inactivity timer. In its current form, a user's presence shows "Offline" after 15 minutes of inactivity. Most of our users use the HUD and when they see the "Offline" presence they assume that user/extension is unavailable. In our case we'd like all extensions to be green/available unless on a call, in a meeting or in DND.

  • Matt commented  ·   ·  Report

    Add the ability to select the time frame that triggers a user's status to go from available to idle/invisible. Make the "inactivity time" a selectable value.