configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)
Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.
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Edward commented
The agent's status goes to invisible after 15 mins of no activity,
(even when logged into the RC App and ready to take calls)Instead of going to Invisible, it should go to a status like IDLE
and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this
This will give a clear picture of the agent status.
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Connor commented
Yes! Working in a environment where coworker may be up from desk I need to know if they are at their desk or away. I recommend adding status of green, yellow for away, orange for extended away, and red for do not disturb. Please.