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Settings and activity

4 results found

  1. Queue Time" per team member.

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Victor supported this idea  · 

  2. How long has the member of a queue been 'Available'?

    29 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Victor commented  · 

    This is crucial to deal and provide training to slackers, we need to know who is cheating with their time available.

    Victor supported this idea  · 

  3. I would like to be able to see the total time a user is toggled on to accept calls

    65 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Victor supported this idea  · 

  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Victor supported this idea  ·