This issue is critical and remains unresolved. We have not received a resolution, nor has any viable workaround been provided. Incorrect outbound CNAM is directly preventing us from reaching customers, which undermines the core purpose of the service we are paying for.
If filing carrier tickets for outbound CNAM issues is not something RingCentral offers, this needs to be clearly owned and managed by our account representatives on our behalf. Asking customers to contact individual carriers is not a reasonable or scalable solution.
We need a defined process, clear ownership, and a path to resolution - this is a business-impacting issue that requires immediate attention.
Kristina
supported this idea
·
This issue is critical and remains unresolved. We have not received a resolution, nor has any viable workaround been provided. Incorrect outbound CNAM is directly preventing us from reaching customers, which undermines the core purpose of the service we are paying for.
If filing carrier tickets for outbound CNAM issues is not something RingCentral offers, this needs to be clearly owned and managed by our account representatives on our behalf. Asking customers to contact individual carriers is not a reasonable or scalable solution.
We need a defined process, clear ownership, and a path to resolution - this is a business-impacting issue that requires immediate attention.