Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
Roland
shared this idea
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Kiley
commented
This is absolutely critical to be able to properly have our company name appear in caller ID to our customers. Critical and imperative. Verizon customers see incorrect caller ID information when we call them and they will do NOTHING to resolve this for us because we are not a Verizon customer. This has been THE MOST frustrating thing ever. If there is anything at all Ring Central can do on behalf of its users to get this issue resolved, it will be GREATLY appreciated!
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Dana
commented
Our company's number still comes up with the name of the company that held this number before we did. This is NOT good for business.
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Tolu
commented
This has to be resolved
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Kevin
commented
We occasionally see our RingCentral numbers come up on mobile devices as POTENTIAL SPAM and it would be nice if we could get RingCentral to be able to rectify these via a WebUI process.