Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
Roland
shared this idea
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Domonique S.
commented
This is one of the biggest reason why I switched to Ring Central is because of the Caller ID feature. It is absolutely vital that my company’s name show when calling customers as it helps them to answer the call and not think that it’s a bill collector or Spam. Caller ID is very important in my business as it also helps to close profitable deals. Please find a solution as I fear this could be a reason that RingCentral customers go elsewhere. There should be some type of quick process where all phone carries allow ring central to turn on this feature no matter who the recipient has service with. It’s very frustrating
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Kiley
commented
This is absolutely critical to be able to properly have our company name appear in caller ID to our customers. Critical and imperative. Verizon customers see incorrect caller ID information when we call them and they will do NOTHING to resolve this for us because we are not a Verizon customer. This has been THE MOST frustrating thing ever. If there is anything at all Ring Central can do on behalf of its users to get this issue resolved, it will be GREATLY appreciated!
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Dana
commented
Our company's number still comes up with the name of the company that held this number before we did. This is NOT good for business.
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Tolu
commented
This has to be resolved
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Kevin
commented
We occasionally see our RingCentral numbers come up on mobile devices as POTENTIAL SPAM and it would be nice if we could get RingCentral to be able to rectify these via a WebUI process.