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Settings and activity

3 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main commented  · 

    Please make this available asap

  2. I would like to be able to see the total time a user is toggled on to accept calls

    41 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Main supported this idea  · 

  3. User Status Details

    11 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Main supported this idea  ·