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1. Call waiting to apply on call queue members.

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

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   Rapid commented  ·  Nov 26, 2024  ·  Edit…  ·  Delete…

   No way for our admins to know if they are missing a call until AFTER the caller has hung up or left a voicemail. This impedes ability to priotize calls by importance or to gauge overall call volume while managing a call.

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   Rapid supported this idea  ·  Nov 26, 2024