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74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US An error occurred while saving the comment  Rapid
    
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No way for our admins to know if they are missing a call until AFTER the caller has hung up or left a voicemail. This impedes ability to priotize calls by importance or to gauge overall call volume while managing a call.