Settings and activity

6 results found

1. Dark mode feature

   41 votes

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   5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

   
   

   https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

   Nick supported this idea  ·  Mar 11, 2025

2. RingCX -- Ability to default "Stay On Call" either on or off

   24 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jan 15, 2025

3. Stay on Call - Call Transfers - Toggle Feature

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Jan 15, 2025

4. Automated reports for RingSense managers

   34 votes

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   2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Nick supported this idea  ·  Jan 13, 2025

5. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

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   Nick commented  ·  Jan 13, 2025  ·  Edit…  ·  Delete…

   This would be essential as calls <1min have a poor score.

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   Nick supported this idea  ·  Jan 13, 2025

6. Remove Profanity Censoring

   8 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Nick supported this idea  ·  Dec 20, 2024