Right now, calls routed to a call queue cannot be sent right to voicemail. You can hit Ignore and the pop-up will close for one second, but will continue to pop up multiple times. You will have to continue to hit ignore until it runs through its ring cycle. I did reduce the number of rings to three, but I still have to click ignore three times. This is disruptive if we are busy or in a meeting, as we don't want multiple laptops and mobile phones ringing many times.
Danis
supported this idea
·
Right now, calls routed to a call queue cannot be sent right to voicemail. You can hit Ignore and the pop-up will close for one second, but will continue to pop up multiple times. You will have to continue to hit ignore until it runs through its ring cycle. I did reduce the number of rings to three, but I still have to click ignore three times. This is disruptive if we are busy or in a meeting, as we don't want multiple laptops and mobile phones ringing many times.