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74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US An error occurred while saving the comment 
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55 votes Alice
    
 supported this idea
           · Alice
    
 supported this idea
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need ASAP, critical to our business