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Settings and activity

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  1. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Shamir commented  · 

    The reports sent periodically (daily or weekly) are not updated. They are stuck to a certain date. Can you please help?

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shamir commented  · 

    Please make this available ASAP

    Shamir supported this idea  ·