First, the announcement is unnecessary. I only get calls from the call queue so why tell me when I answer? It only slows down the process so callers have to wait longer to get their call answered. Second, it is dangerous (and illegal) when I am driving and have to answer the phone. In order to press 1, I have to do it on my phone which means I have to take my eyes off the road to find the 1. Third, it is just plain annoying!!!
Margaret
supported this idea
·
First, the announcement is unnecessary. I only get calls from the call queue so why tell me when I answer? It only slows down the process so callers have to wait longer to get their call answered. Second, it is dangerous (and illegal) when I am driving and have to answer the phone. In order to press 1, I have to do it on my phone which means I have to take my eyes off the road to find the 1. Third, it is just plain annoying!!!