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Incoming Call Announcement - Press 1 - Disable for Queues

When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.

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  • Integrity commented  ·   ·  Report

    Any advice on how to disable it?

  • Michelle commented  ·   ·  Report

    This is very complicated for our outside answering service when we don't get to the phone, we want it to go out to them but now you have to press 1 to answer the call.