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1. Retain Caller ID information regardless of blind/warm transfer type

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   19 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   
   

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

   Daniel supported this idea  ·  Nov 11, 2024
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   Daniel commented  ·  Nov 6, 2024  ·  Edit…  ·  Delete…

   Wow, I've had Ring Central for about 3 years and this feature is still not working. The only way to pass the called ID is to do a call transfer. Personally I am using Office@hand, which is a rebrand of RingCentral and im experiencing the same issue. I was excited to read that it had been fixed, but aparently is still not working. Ring Central, this is a must! a warm call is needed, in many cases. the agent receiving the transfer needs the record of the original called, not the receptionist. How come this isn't fixed yet?

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