46 results found
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Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
9 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
138 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… -
I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app
I prefer on my desktop to have incoming calls ring in my browser & not on the desktop app. This is how it was set up at a previous company but the help chat said this is not an option. I want to keep everything open in my browser for ease of navigating when I'm on the phone.
1 vote -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
2 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
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RC app chat notification
Settings for extending the chat pop-up notifications in Ring Central app
9 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to know more about this idea! Is this for desktop or mobile experience? Please include screenshots of the notification you would like to extend. Thank you!
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Use Personal Mobile Numbers for Ringout Caller ID
Use Personal Mobile Numbers for Ringout Caller ID
3 votes -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
16 votes -
Ability to create reports in Salesforce based on RC activity
allows for viewing of RC usage and justification for expense
1 vote -
PTT - individual contact or group
In the PTT, allow users to be on a global channel where all communication is audible for all members. Also allow the PTT user, to contact individual users directly without them being in a group.
Further, if a user selects a group, auto set them back to global PTT after the conversation is over1 vote -
ENABLING COMPANY DIRECTORY SETTINGS
We would like to enable the company directory setting
6 votes -
Be able to do Facetime on a call with an iphone or Android phone
Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.
1 vote -
Hide company contacts feature
It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.
1 vote -
Audible Chat Notification
It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
7 votes -
Answer from Android Smartwatch
If it is supposed to work I don't see the option for every call.
4 votes -
NEED 2 FACTOR AUTHENTICATION!!
I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!
3 votes -
Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
5 votes -
Splitting Audio
There is no way to split audio or set up a “ride along” situation for training purposes.
3 votes -
Make it easier for user interface, scheduled texting, mass texting
Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.
5 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Fax receipt confirmation
It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.
3 votes
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