The parking lot is essential for us. It helps keep the calls organized and makes it a much smoother/faster process in routing the calls efficiently. We answer a high volume of calls at once for multiple different branch offices and being able to see where the calls are parked quickly is extremely helpful. It also lets us know that the call was picked up. This was an amazing feature in BOC and we would love to be able to utilize the same/ similar feature in RC HUD as well.
Britt
supported this idea
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The parking lot is essential for us. It helps keep the calls organized and makes it a much smoother/faster process in routing the calls efficiently. We answer a high volume of calls at once for multiple different branch offices and being able to see where the calls are parked quickly is extremely helpful. It also lets us know that the call was picked up. This was an amazing feature in BOC and we would love to be able to utilize the same/ similar feature in RC HUD as well.