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  1. Hold Recording Should Resume Rather Then Restart

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gerry commented  · 

    I agree. It’s very important for customers to hear our on hold music as it includes marketing messages. I hope RingCentral will fix this soon. Other providers like GoToConnect allow the hold music to resume from the last spot the customer was in. Five9 runs their music on a continuous hold so you will hear a random spot.

    Please please please implement if at all possible

    Gerry supported this idea  ·