Hold Recording Should Resume Rather Then Restart
We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording shouldn't restart from the beginning each time.
David
shared this idea
-
Gerry
commented
I agree. It’s very important for customers to hear our on hold music as it includes marketing messages. I hope RingCentral will fix this soon. Other providers like GoToConnect allow the hold music to resume from the last spot the customer was in. Five9 runs their music on a continuous hold so you will hear a random spot.
Please please please implement if at all possible
-
Alber
commented
We are requesting if there is a possibility to have the custom hold music not play the music from the beginning everytime we put the customers on hold.