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  1. Allow setting the Company Fax/SMS Recipient to a call queue

    24 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Parker commented  · 

    Must-have! Extremely important for all employees to receive faxes to company line.

    Parker supported this idea  · 

  2. Call queue member can accept multiple calls

    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Parker supported this idea  · 
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    Parker commented  · 

    Secretary handles all the calls to the company line. She often receives a call while on a call. She should be able to place current call on hold, answer incoming call and direct to appropriate extension, then resume the call on hold.