Allow setting the Company Fax/SMS Recipient to a call queue
We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.
Justin
shared this idea
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Aaron
commented
I need this yesterday, it should be standard feature
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Hi all, Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.
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New Years
commented
Currently, all my users are logging in as one extension to be able to receive the calls, texts, voicemails, video meetings etc etc. It would be very helpful if the call queues can include all these features so all my users can log in as their own extensions and still work with customers efficiently.
