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  1. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    57 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Alejandro supported this idea  · 

  2. run user status report

    54 votes

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    Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Alejandro supported this idea  · 

  3. report that will show whenever the queue member is available or on DND aside from audit trail

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Alejandro commented  · 

    Its important to measure the dead time to increase productivity

    Alejandro supported this idea  ·