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  1. Generate analytics reports showing detailed call queue report

    31 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Alejandro supported this idea  · 

  2. run user status report

    43 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Alejandro supported this idea  · 

  3. report that will show whenever the queue member is available or on DND aside from audit trail

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Alejandro commented  · 

    Its important to measure the dead time to increase productivity

    Alejandro supported this idea  ·