Settings and activity

21 results found

1. Allow moving into aftercall while on an active call

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sarah shared this idea  ·  Aug 27, 2026

2. I would like my CX agents to be able to see how much time they have logged in each state through the daay

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Aug 27, 2026

3. Robo calls and Spam caller detection

   23 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Aug 27, 2026

4. option to block CNAM

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Aug 27, 2026

5. have a copy button next to account number and house number for easy transititon

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Aug 27, 2026

6. Ability to assign scripts at Agent level

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   Sarah supported this idea  ·  Aug 27, 2026

7. edit callback time for callbacks

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   Sarah supported this idea  ·  Aug 27, 2026

8. Notes - Previous call notes to pop up with new calls

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   Sarah supported this idea  ·  Aug 27, 2026

9. Call Center Live Transcription

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   Sarah supported this idea  ·  Aug 27, 2026

10. settings

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Sarah supported this idea  ·  Aug 27, 2026

11. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data

    7 votes

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    Sarah supported this idea  ·  Aug 27, 2026

12. Allow for Call Tags to be Required

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    Sarah supported this idea  ·  Aug 27, 2026

13. For training purposes - allow the trainee to listen to current calls being handles by the trainer - ex having two headsets linked to 1 call

    7 votes

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    Sarah supported this idea  ·  Aug 27, 2026

14. I think it would make thing much easier for the agents if there were a calandar excessable etc. For us to keep track. Thank you!

    2 votes

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    Sarah supported this idea  ·  Aug 27, 2026

15. call notes visible across users

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    Sarah supported this idea  ·  Aug 27, 2026

16. Placing multiple calls on HOLD

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    Sarah supported this idea  ·  Aug 27, 2026

17. Please add dark mode for ring agent and also add a hold time counter.

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    Sarah supported this idea  ·  Aug 27, 2026

18. Provide option to force log out users from MVP and CXOne at a set time

    9 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Sarah supported this idea  ·  Aug 27, 2026

19. Sent to VM transfer Icon

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    20 votes

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    Sarah supported this idea  ·  Aug 27, 2026

20. Searching names in Userhub

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    21 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Sarah supported this idea  ·  Aug 27, 2026